Delivery Policy

Relax-Withus is committed to providing a seamless and enjoyable experience when booking and redeeming our services. Please review the following details regarding how our service delivery works:

1. Service Purchase and Redemption

When you select and purchase a service from our website https://relax-withus.com/, you will receive an e-coupon delivered to your registered email address upon order confirmation. This e-coupon acts as your proof of purchase and allows you to redeem the service at any of our Relax-Withus locations across Japan.

• Each e-coupon remains valid for 14 days from the date of purchase unless otherwise specified.
• Simply present your e-coupon to our staff at the store, either on your mobile device or as a printed copy, to enjoy your selected service.

2. Order Confirmation and Delivery

• Order Confirmation: Once your order is successfully placed, you will receive a confirmation email acknowledging the details of your purchase.
• E-Coupon Delivery: Your e-coupon will be sent as an attachment in the confirmation email within 1 to 3 business days. Please check your inbox (and spam/junk folder, just in case) to ensure you receive it.

If you do not receive the email within the expected time frame, feel free to contact our support team for assistance.

3. Pre-Booking for a Better Experience

To ensure you secure your preferred time slot and avoid waiting, we highly recommend pre-booking your visit. You can easily reserve your spot through our Contact Us page or by reaching out to one of our locations directly.

Benefits of pre-booking:

• Guaranteed appointment at your preferred date and time.
• Priority service during peak hours.
• Easier scheduling for group visits or special occasions.

4. Important Notes

• E-coupons are strictly non-transferable and can only be used by the individual whose name is associated with the order.
• Expired coupons will no longer be redeemable.
• In case of unforeseen circumstances (e.g., store closure, natural disaster), we will notify you with updated instructions or alternative arrangements.